Pro Stringer’s warranty and terms for the Pro Stringer Platinum 2.0 are set out below:
Pro Stringer warrants the Pro Stringer machines and included accessories against defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase by the original end-user purchaser (“Warranty Period”).
If a hardware defect arises and a valid claim is received within the Warranty Period, Pro Stringer will either:
- Repair the hardware defect at no charge, using new or refurbished replacement parts or,
- Exchange the product with a new product or with a refurbished product that is functionally equivalent to the original product.
- Your full name
- Your address
- Your telephone number
- A receipt for the original purchase that contains purchasers details, date of purchase and a description of the product(s) purchased
- A comprehensive description of the problem including photographs and videos if possible
- Pro Stringer Machine
- Table Clamp
- Mounting Post
- Rotational Racket Bar (2 Pieces)
- Frame Retainers (2 Pieces) & Butterfly Screws (2 Pieces)
- Pro Stringer Claw Clamps (2 Pieces)*
- Pro Stringer All-Purpose Pliers
- Pro Stringer Universal Adapter
- Power Supply and Cables
- String Clippers
- Your full name
- Your address
- Your telephone number
- A receipt for the original purchase that contains purchasers details, date of purchase and a description of the product(s) purchased
- A comprehensive description of the problem including photographs and videos if possible
- Pro Stringer Machine
- Table Clamp
- Mounting Post
- Rotational Racket Bar (2 Pieces)
- Frame Retainers (2 Pieces) & Butterfly Screws (2 Pieces)
- Pro Stringer Claw Clamps (2 Pieces)
- Pro Stringer All-Purpose Pliers
- Pro Stringer Universal Adapter
- Power Supply and Cables
- String Clippers
- to damage caused by use with non-Pro Stringer supplied products
- to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes
- to damage caused by operating the product outside the permitted or intended uses described by Pro Stringer
- to damage caused by service performed by anyone who is not a representative of Pro Stringer
- to a product or part that has been modified to alter functionality or capability without the written permission of Pro Stringer
- to cosmetic damage, including but not limited to scratches and dents
- to any damage to the frame arising during the stringing process