Our team has spent hours upon hours testing the website you see today to ensure the products you require are easy to access and order. 

​Are my details safe when ordering online?

All transaction taken on our website are 100% safe. During and after the checkout process, your credit card details are encrypted. Once you reach the checkout page where you enter your card details, you are on our secure server, confirmed by being on an https page.

After your order is placed, your credit card details are securely sent, due to the encryption, preventing anyone being able to access the information except for the bank authorising the transaction. After this authorisation is successful, the encrypted data is wiped.

Pro Stringer Ltd. Australia is PCI DSS Level 4 compliant and is authorized to take payments directly on the website and over the phone. We never store card details.

Is a particular product in stock?

Orders that are “In Stock” on the product page are guaranteed to be in stock and dispatched within 1 working day as over 50 units are in stock.

For all other product, we keep around 95% of our total inventory line directly in stock. For any product out of stock when the order is placed, the order will be dispatched within 1 working by our team. 

Where can I obtain a VAT invoice or receipt?

Please login to your account and “View Order Details” for the order in question. After this is done, a link on the left will be visible called “Print Invoice”. This is the final and confirmed invoice that will be put through for taxation purposes. Alternatively, email info@pro-stringer.com and we will send you what you need. 

Why haven’t I received confirmation that my order has gone through?

Our system will automatically send an order confirmation email once an order has gone through successfully. We would advise customers check their spam folder if you have not received a confirmation email. If you cannot find the confirmation email please email us at support@pro-stringer.com

What time should orders be placed for same day dispatch?

Orders must be placed by 1pm to ensure same day dispatch. This is Monday to Friday only and excludes any Bank Holidays or non-operational days.

At request only, we may be able to dispatch orders placed on or after 4PM.