General Questions
What sports can Pro Stringer be used for?
We have 3 different Platinum models optimized separately for Tennis, Badminton, or Squash. These models use different tension ranges, mounting systems, and clamps that are tailored to the different sports. If you would like to string for multiple sports (tennis | squash | badminton) you will need a different package for each sport. Please reach out with any questions about this!
How fast will I be able to string my racket using Pro Stringer?
With practice you can string your racket in under 20 minutes! More importantly, you can do so with a professional result. You can watch an old video of a racket effortlessly being restrung in under 14 minutes on our Youtube Page here. Our unique system allows you to sit down, put your headphones on and relax while you string…..give it a go!
How can I learn to string my racket using Pro Stringer?
You can learn to string by watching our instructional videos on YouTube or reading the guides on our Tutorials page.
Can Pro Stringer be taken as carry-on luggage onto a plane?
Yes, you can take Pro Stringer and its accessories on board as carry-on luggage or check-in luggage. As precaution, pack the pliers and cutters into your check-in luggage (anything that is sharp) and everything else is good to go.
Technical Questions
Is Pro Stringer tensioning accurate?
Yes, the smart tension head has an electronic continuous-pull tensioning system. This means when the string is being tensioned the tension head makes constant micro-adjustments to ensure every string is at the selected tension. There’s a reason hundreds of ATP & WTA players trust it everyday for their careers 🙂
What are the main benefits vs conventional stringing machines?
Pro Stringer machines are a fraction of the size of regular machines and allow users to string quickly anywhere with professional results while sitting down. In addition, there are many functional benefits to tensioning closer to the frame.
1) It is safer for your racquet due to our unique tensioning system placing symmetrical-load on the frame
2) great accuracy due to tensioning at a closer point to the frame
3) you won’t be tensioning every cross or horizontal string twice. Conventional machines have a large amount of string between frame and point of tensioning, which is then tensioned for the second time when tensioning the next string
4) You will utilize less string per racket strung
Does Pro Stringer power supply work worldwide with any voltage?
Yes, Pro Stringer has a regulated voltage power supply that automatically adjusts to any voltage worldwide.
Is the 2-point mounting system safe for my racket?
Yes, we have a completely safe and secure design. Our 2-point system is not less safe than 6-point mounting systems due to our unique tensioning system. The machine is directed against the frame during tensioning meaning there is no leverage between the point where the string leaves the frame and the point of tensioning. As a result, our unique tensioning system places symmetrical-load on the frame which is much safer than traditional machines in avoiding any frame disfiguration. 2-point mounting can be seen as less stable on a conventional machine due to the greater distance between the point where the string leaves the frame and the point of tensioning. Pro Stringer avoids this by placing the machine directly against the frame holding the frame with stability. After 10+ years of heavy use by players at all levels, there has never been a case of Pro Stringer damaging or disfiguring a racket frame!
Can tensioning against the frame scratch my racket?
No, the string sensor has a smooth surface and an electronic dampening system to avoid scratching the frame or causing any possible damage.
Shipping Questions
How many days until I receive my Pro Stringer package after ordering?
We ship worldwide and shipping to any country in the world takes approximately 3-5 business days. Once your order is placed you will receive a confirmation email and when your product leaves our warehouse you will receive an email with online tracking details to view its progress. We apologize in advance for any unforseen COVID-19 shipping delays. If your order is urgent, please reach out so we can help you plan accordingly!
Can I track my Pro Stringer package online?
Yes, you will receive a tracking number after it departs our warehouse. Please make sure to add info@pro-stringer.com to your email contacts so that your tracking information does not end up in your spam. As always don’t hesitate to reach out with any questions!
Will I have to pay any taxes such as GST or VAT or any other import duties?
Email us for more details as this depends on your individual country 🙂
In some rare cases depending on your local customs laws, customers are responsible for additional duties and taxes such as GST or VAT. As tax and duty regulations are different for each country, fees often change and we cannot predict these fees. Your local Customs and/or Tax office can provide you with this information. Pro Stringer cannot issue credit in cases where packages are not delivered due to non-payment of fees. If your package is not picked up in time, it will be sent back to our warehouse. You will be responsible for any additional shipping charges. If you have any questions, please don’t hesitate to contact us at info@pro-stringer.com.
Warranty Questions
Does Pro Stringer come with a warranty?
Yes, Pro Stinger Platinum comes with 1 Year Full Warranty and Lifetime Limited Warranty. Check out our Warranty Terms and Conditions here. We will do our best to make sure your machine and all accessories are in top shape for as long as you’re still swinging at a ball.
How do I return my Pro Stringer Platinum for servicing?
During the warranty period, the customer covers shipping costs to our Service Center, while Pro Stringer pays for the return to customer shipping costs. Our engineers will service, resolve and optimize your machine free of charge. After the warranty period, we will still provide repair services while the customer covers shipping costs. You can read our Warranty Terms and Conditions here.
How do I get replacement accessories and parts?
During the warranty period we will send you new parts and accessories directly to your chosen address. Please complete the RMA form found here and email it to info@pro-stringer.com. After warranty you can purchase parts and accessories via our online shop or drop us an email on info@pro-stringer.com and we will arrange whatever you need.
Payment Questions
What are my payment options?
Your purchase can be completed by using Credit Card, PayPal, Zelle, Venmo, or Bank Transfer. For more information on paying using Zelle, Venmo, or Bank Transfer please contact us on info@pro-stringer.com for instructions.
How can I purchase in my own currency?
We currently accept 8 different currencies – if yours is not supported simply email us and we will do our best to help accommodate your request.
How Is my personal information protected?
Our checkout page uses Trustwave 256 bit SSL encryption to keep your personal information safe on the web. Your payment is processed via highly secure payment gateways which also use industry-leading SSL technology to keep your Card information safe.
